Privacy Policy

1. Who we are

This website is operated by Bethel Flower Ltd, a company registered in England & Wales (company number 15758718), with its registered office at 39 Princes Way, Bletchley, Milton Keynes, MK2 2FB, England, United Kingdom. In this policy, "we", "us" or "our" means Bethel Flower Ltd.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Bethel Flower Ltd is the data controller for the personal information we process in connection with this website and our services.

2. Information we collect

We only collect information we actually need. This may include:

• Contact form data: your name, email address, phone number (if provided), subject, and message content.
• Email correspondence: any information you choose to include when emailing us directly.
• Technical data: basic information your browser sends with every request (IP address, user-agent, timestamp) kept in server access logs.
• Cookies: strictly necessary cookies only, unless you accept optional analytics cookies. See our Cookie Policy.

3. How we use your information

We use personal information to:

• Reply to enquiries and provide the services you request;
• Keep records of our business relationships and communications;
• Meet our legal and regulatory obligations (including tax and company law);
• Keep the website secure and available.

4. Lawful basis

We rely on the following lawful bases under the UK GDPR:

• Consent — when you submit the contact form and tick the consent box, or accept optional cookies.
• Legitimate interests — to run and secure our website and to communicate with prospective clients.
• Contract — to carry out services we've agreed to deliver.
• Legal obligation — to comply with UK laws that apply to us.

5. Sharing your information

We do not sell your personal information. We only share it with:

• Our hosting and email providers acting on our instructions;
• Professional advisers (accountants, lawyers) where strictly necessary;
• Authorities, if required by law.

6. International transfers

Some of our service providers may process data outside the UK. Where this happens, we rely on approved safeguards such as the UK International Data Transfer Agreement, UK IDTA addendum to the EU Standard Contractual Clauses, or an adequacy regulation.

7. How long we keep it

We keep enquiry correspondence for up to 24 months unless we need it longer to meet a legal obligation or to manage an ongoing relationship with you. Server logs are kept for up to 12 months.

8. Your rights

Under the UK GDPR you have the right to: access your data; ask us to correct or delete it; restrict or object to processing; portability; and withdraw consent at any time. To exercise any of these rights, email info@bethflow.online.

You may also complain to the UK Information Commissioner's Office at ico.org.uk.

9. Security

We use reasonable technical and organisational measures to protect personal information, including HTTPS, access controls, and regular review of our processes. No online system is completely secure, but we take this seriously.

10. Children

This site is not directed at children under 16. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when the current version took effect.

12. Contact

If you have any questions about this policy or how we handle personal information, email us at info@bethflow.online or write to us at the registered office address above.